DIV Reference Page for CBRE Reps
Achilles has partnered with Certificial to ensure that all CBRE suppliers have insurance that meets the specific requirements based on the Achilles Risk Assessment process.
It is critical that every supplier’s insurance:
- Meets the CBRE Requirements, are
- Verified by the supplier’s agent or broker directly (not by the supplier themselves) and
- Includes the requested supporting documentation, such as endorsement forms.
The CBRE Requirements
Once a supplier has completed the Achilles Risk Assessment Questionnaire they will be assigned a specific Template that was approved by CBRE Management. Each CBRE business entity (GWSA, JPMC, etc.) has multiple Templates that include lower or higher requirements depending on the risks associated with that supplier’s business.
The various requirements and Tier levels for the different CBRE certificate holders established by CBRE Management can be found at the following links, (please feel free to share with your suppliers):
| CBRE – ACS | enroll.globalrms.com/cbreacs/insurance |
| CBRE – Canada | enroll.globalrms.com/cbre-canada/insurance |
| CBRE – DCS | enroll.globalrms.com/cbre-dcs-jpmc/insurance |
| CBRE – LDS | enroll.globalrms.com/cbre-lds-us/insurance |
| CBRE – PPG (PJM) | enroll.globalrms.com/cbre-pjm/insurance |
| CBRE, Inc. (GWS) | enroll.globalrms.com/cbre-gwsa/insurance |
| CBRE, Inc. JPMC | enroll.globalrms.com/cbrejpmc/insurance |
| CBRE Inc. Supplier Shield | enroll.globalrms.com/cbre-supplier-shield/insurance |
| CBRE, Inc. UPS | enroll.globalrms.com/cbre-ups/insurance |
| CBRE - ACS | https://enroll.globalrms.com/cbreacs/insurance |
| CBRE - Canada | https://enroll.globalrms.com/cbre-canada/insurance |
| CBRE - DCS | https://enroll.globalrms.com/cbre-dcs-jpmc/insurance |
| CBRE - LDS | https://enroll.globalrms.com/cbre-lds-us/insurance |
| CBRE - PPG (PJM) | https://enroll.globalrms.com/cbre-pjm/insurance |
| CBRE, Inc. (GWS) | https://enroll.globalrms.com/cbre-gwsa/insurance |
| CBRE, Inc. JPMC | https://enroll.globalrms.com/cbrejpmc/insurance |
| CBRE Inc. Supplier Shield | https://enroll.globalrms.com/cbre-supplier-shield/insurance |
| CBRE, Inc. UPS | https://enroll.globalrms.com/cbre-ups/insurance |
Waivers
Certificial is not authorized to waive any requirements set by CBRE Management. CBRE Reps will need to communicate directly with their management if such waivers are absolutely necessary.
Verified by the supplier’s agent or broker
Suppliers cannot verify their own insurance! Only a licensed broker or agent can verify their insurance in the Certificial platform. This is to prevent potential fraud or error.
Supporting Documentation
Many of the standard CBRE templates require that suppliers’ agents provide endorsement forms to support the certificate of insurance. Insurance endorsements are clauses or riders that are added on to policies to expand or customize the coverage offered by the policy. The common endorsements that CBRE requires are:
- additional insured,
- waiver of subrogation, and
- primary & noncontributory endorsements.
While other formats are acceptable – here are common examples of these forms…
Cert Holder Information & Insured Name
Suppliers need to provide certificates with the correct CBRE cert holder name and address on the face of the certificate.
-
CBRE
c/o Achilles
5271 California Ave Suite 290
Irvine, CA 92617
agents should use:
-
CBRE Limited
c/o Achilles
5271 California Ave Suite 290
Irvine, CA 92617
agents should use:
-
United Parcel Service Oasis Supply Corporation
Attn: William Moir
55 Glenlake Pkwy NE
Atlanta, GA 30328
Insureds’ name and address should match the information in Veritas and Certificial or the certificate may be rejected.
Agents (Producers) must include their contact email on the certificate, or the certificate may be rejected.
AM Best Ratings
A.M. Best Company, Inc. is a credit rating agency that focuses on the insurance industry. CBRE requires that all Suppliers use Insurers that have an A- or better AM Best rating. Exceptions need to be made for state owned workers compensation insurers or Canadian entities, as AM Best is US based.
Agent Assistance
Certificial has several tools to assist agents with responding to CBRE requests.
Registration
Here is the link an agent needs to begin Agent Registration
Guided Assistance
Most questions and issues can be addressed using the built-in Certificial Help Center bot available on the Certificial platform. This icon will direct Agents to specific step-by-step guided walkthroughs, videos and articles available on the Knowledge Base.
Below are simple video links showing agents how to use the platform:
Agents can contact Certificial
If Agents are still unable to find answers for their questions –
Certificial support is available at support@certificial.com or
phone 855-603-3120 (7:00AM – 3:00PM PT).
Compliance Summary
Agents marked non-compliant will receive an email with a Compliance Summary that will highlight the errors or deficiencies and details of how to correct those issues.
Knowledge Base
Specific issues and inquiries are addressed in detailed articles located in Certificial’s Online Knowledge Base. Articles address Agent’s questions about features and capabilities of the application as well as descriptions of the terminology employed.
Many Agents’ first contact with Certificial will be receiving a request for insurance. A good starting point is this Knowledge Base article describing the response process: Responding to requests or policy verification
Use the below link to be directed to a full listing of Agent-specific Knowledge Base articles: Knowledge-base – Certificial
Please make sure agents add certificial.com to their safe sender URL list.
Registration
Here is the link an agent needs to begin Agent Registration
Compliance Summary
Agents marked non-compliant will receive an email with a Compliance Summary that will highlight the errors or deficiencies and details of how to correct those issues.
Guided Assistance
Most questions and issues can be addressed using the built-in Certificial Help Center bot available on the Certificial platform. This icon will direct Agents to specific step-by-step guided walkthroughs, videos and articles available on the Knowledge Base.
Below are simple video links showing agents how to use the platform:
Knowledge Base
Specific issues and inquiries are addressed in detailed articles located in Certificial’s Online Knowledge Base. Articles address Agent’s questions about features and capabilities of the application as well as descriptions of the terminology employed.
Many Agents’ first contact with Certificial will be receiving a request for insurance. A good starting point is this Knowledge Base article describing the response process: Responding to requests or policy verification
Use the below link to be directed to a full listing of Agent-specific Knowledge Base articles: Knowledge-base – Certificial
Please make sure agents add certificial.com to their safe sender URL list.
Agents can contact Certificial
If Agents are still unable to find answers for their questions –
Certificial support is available at support@certificial.com or
phone 855-603-3120 (7:00AM – 3:00PM PT).
